Refund Policy

Agentivo.MY does not use subscriptions. All paid purchases are one-time in-app purchases made through the Apple App Store:

• Pro Unlock (RM 99) and Team Unlock (RM 299) — pay once, unlocked permanently on your Apple ID
• AI credit packs (RM 9.90 for 40 credits) — a consumable top-up you buy only when you need more

There is no recurring bill and nothing to cancel. Because these purchases are processed by Apple, any refund is handled by Apple under the App Store terms — Agentivo.MY cannot directly issue or deny App Store refunds.

As a matter of our own policy, one-time purchases and AI-credit packs are non-refundable. By purchasing, you acknowledge that:

• No refunds will be issued for reasons such as dissatisfaction, accidental purchase, change of mind, or discontinuation of use
• AI credits are non-refundable once granted to your account, whether used or unused
• Unlocks are not refunded in the event of account suspension due to violation of our Terms of Service

Agentivo.MY offers a permanent Free plan — no time-limited trial. You can use the Free plan (up to 50 leads, Knowledge Hub, basic renewals) at no cost and with no payment information for as long as you like.

We encourage you to explore the Free plan before unlocking Pro or Team.

Because purchases are billed by Apple, refund requests for an App Store charge are made directly to Apple at reportaproblem.apple.com (App Store > your account > Purchase History). Apple decides these requests under the App Store terms.

If you believe you were charged incorrectly, you may also contact us at hello@agentivo.my within 7 days and we will help where we can, but final authority over App Store refunds rests with Apple.

Since payments are processed by Apple, please raise any billing concern through Apple's refund process above, or contact us first at hello@agentivo.my.

Initiating a dispute with your bank or card issuer without first using Apple's refund process or contacting us may result in immediate account suspension pending investigation. Most billing issues can be resolved quickly through Apple or direct communication.

For all billing and payment inquiries:

Please include your registered email address, the purchase in question, and a description of the issue in all billing correspondence.